Extended Christmas ReturnsYou can order with confidence this Christmas at Norton Barrie. We will now accept exchanges and returns up to January 15th 2021 on all orders placed on or after after October 26th 2020 - Allowing plenty of time for gifts to be returned. Any items returned after this date will only be accepted for exchange or return if the date of purchase falls inline with our regular 30-day returns policy.
How to Return Your Order
You can take advantage of Royal Mail's tracked return service. Simply click the link below and follow the directions to create your return label. Royal Mail returns can be dropped of at your local Post Office or Royal Mail Customer Service Point.
Please note: this is not a free returns label. If you choose to use this service a fee of £3.99 will be deducted from your refund.
Create your Royal Mail Return Label
Your parcel will arrive back to us within 2-3 business days. Once your return is received we will process your refund or exchange within 1-3 business day. If you have requested a refund you will receive an email confirmation once your refund has been processed. Once processed the refund will appear on your bank statements within 3-5 business days.
Direct to UsIf you live outside of the UK or would just like to arrange return postage yourself please enclose a completed returns form and address your return package as follows:
Unit 2-3 Springfield House
For items being returned from outside the UK please mark your package 'Returned goods- no duties due'.
Please ensure that your return is tracked and insured for its full value to protect against non-delivery.
Once your return is received we will process your refund or exchange within 1-3 business days. If you have requested a refund you will receive an email confirmation once your refund has been processed. Once processed the refund will appear on your bank statements within 3-5 business days.
If you have any questions regarding the return of an order please contact us on 01625 528 233 (Mon-Sat 09:30am-6pm, Sun 11am-5pm) or email us.